Shipping & Delivery

Order + Shipping

We know how important it is to receive your jewelry without confusion or surprises. Below is everything you need to know about our shipping fees, delivery timelines, tracking, duties, and order updates.

If you still have questions after reading, we’re always happy to help.

Shipping fees & delivery timelines

We use flat-rate shipping based on your delivery region. Shipping costs do not change based on order size.

Delivery timelines listed below are estimates only.

Please note:

  • Shipping timelines do not include weekends, holidays, or unexpected courier delays (weather, customs processing, high-volume periods, etc.)
  • Processing time is separate from shipping time
  • Shipping fees are based on your order subtotal before taxes and discounts
  • Shipping fees are non-refundable once an order has shipped

Your final shipping cost and estimated delivery timeline will always be shown at checkout before payment.

Processing time

Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).

Processing includes:

  • Order verification
  • Quality inspection
  • Careful packaging

Once your order ships, you’ll receive a shipping confirmation email with tracking details (when available).

Flat-rate shipping by region

Canada

  • Standard Shipping: $9.99 CAD
  • Estimated delivery: 5–9 business days

United States

  • Standard Shipping: $12.99 CAD
  • Estimated delivery: 7–12 business days

United Kingdom & Europe

(United Kingdom, Germany, France, Netherlands, Italy, Spain, Ireland, Belgium, Austria, Switzerland)

  • Standard International Shipping: $19.99 CAD
  • Estimated delivery: 10–20 business days

Australia & New Zealand

  • Standard International Shipping: $19.99 CAD
  • Estimated delivery: 12–21 business days

Asia

(Japan, South Korea, Singapore, Hong Kong, Taiwan)

  • Standard International Shipping: $24.99 CAD
  • Estimated delivery: 12–21 business days

Delivery times may vary depending on customs processing and local courier services.

Where we ship

We currently ship to the following regions:

  • North America: Canada, United States
  • Europe: United Kingdom, Germany, France, Netherlands, Italy, Spain, Ireland, Belgium, Austria, Switzerland
  • Oceania: Australia, New Zealand
  • Asia: Japan, South Korea, Singapore, Hong Kong, Taiwan

Shipping availability is confirmed at checkout.

Shipping notes

  • Orders ship from Canada
  • We do not ship to PO boxes, parcel lockers, APO/FPO addresses, or freight-forwarding services
  • Tracking is provided when available
  • Duties, taxes, and customs fees (if applicable) are the responsibility of the customer and are determined by the destination country

Tracking your order

Once your order ships, you’ll receive a tracking link by email.

Please allow 24–48 hours for tracking updates to appear, as couriers may take time to scan packages into their system.

Order status meanings

  • Processing: Your order has been received and is being prepared
  • Shipped: Your order has left our facility and is on the way
  • Delivered: The courier has marked your order as delivered

If your order is marked Delivered but you haven’t received it, please check:

  • Your mailbox or building mailroom
  • Front or back entrance
  • With neighbors or building management

If you’re still unable to locate it, contact us and we’ll assist.

Split shipments

In some cases, orders may ship separately due to item availability or packaging requirements.
If this happens, you’ll receive separate tracking numbers.

Delays

If your order hasn’t shipped within the stated processing time, we’ll contact you with an update within 24–48 hours.

Delays may occur due to:

  • High order volume
  • Courier delays
  • Customs processing

If you have concerns, feel free to reach out — we’re happy to help.

Duties, taxes & customs fees

Canada

Applicable taxes are calculated and applied at checkout.

International orders

International shipments may be subject to:

  • Import duties
  • Local taxes (VAT/GST)
  • Customs handling fees

These charges are set by your local customs authority and are not included in your order total. Customers are responsible for paying any duties or taxes upon delivery. Unfortunately, we’re unable to reimburse these fees.

For more information, please contact your local customs office.

Foreign transaction fees

RENI does not charge any additional fees beyond your order total.

Some banks may apply foreign transaction fees depending on your card provider. These charges are controlled by your bank and are non-refundable.

Need help?

If you have any questions about your order, shipping, or delivery, contact us at:

Email: hello.renijewels@gmail.com

We respond within 24–48 business hours, Monday–Friday.

Please include your order number and the email used at checkout so we can assist you quickly.